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Frequently Asked Questions
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What form of payments are accepted?
We accept Visa, Mastercard, and American Express credit or debit cards, and PayPal for payment.
Do you accept international orders?
Yes, we accept international orders. Our software excludes a very small number of countries. More than likely your country will be available to ship to, so go ahead and place an order and let us know if you have any problems.
Do I have to pay sales tax?
7.00% Sales tax is added only to orders within Florida. All other states/countries will not be charged sales tax, although some countries collect import taxes when passing through customs.
Can I return items from my order?
If we made any mistake in your order, we will gladly correct the error. As all clothing items are custom made for you, some cannot be returned. However, some may be exchanged when necessary with a restocking fee. Please review our Return and Exchange Policy for full details. The most common reason for exchange requests are sizing issues. We do have a sizing chart available with measurements that you can use to compare to clothing that you know fits you well. Each design offered on our site is available in over 1600 combinations of style, fabric color, print color, print location, and size. That makes about a quarter of a million options that you have when you come to our site. The only way we can offer this of course is to print your clothing choices after you order, and exchanges are nearly worthless to us, as the likelihood of any one item being ordered in the exact same configuration is quite small. Please help us continue to offer you this vast number of choices by taking the time to use the sizing charts provided.
Can I exchange an item from my order?
The most common reason for exchange requests are sizing issues. We do have a sizing chart available with measurements that you can use to compare to clothing that you know fits you well. If you are in need of an exchange please see our Return and Exchange Policy.
When will my stuff ship?
We normally ship all non-custom orders within 2 business days of your order. We are located in Orlando, Florida and actual shipping time will depend on your location. You may request priority mail shipment at checkout for an extra charge.
How long will it take to get my stuff?
It may take 2-3 business days to produce and fill your order from when we recieve payment. In some cases we can fill them in the same day, but we ask our customers to allow 2-3 business days to ship your items. Shipping times vary depending on how far you are from Orlando, FL.
What are the shipping charges?
We use USPS to ship our orders. Our site will calculate the total the weight of your order and USPS will determine the actual shipping cost to your delivery address.
Can I get it expedited?
Our site does not have an overnight or 2-day delivery option at this time.
How do I track my stuff?
Depending on how your item is shipped, tracking may or may not be included. If you would like to see tracking and/or delivery confirmation information for your order, click here.
Why was I charged customs fees at delivery?
Any international order may incur a customs fee. The shipping step of the checkout process states that all international orders may incur customs fees and additional fees. These fees are being charged by your government, not our site. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.